Hilton Hotel Australia Jobs

Hilton Hotel Australia

An official newsroom account for Hilton – a global hospitality company filling the earth with light & warmth since 1919

The role of a Food and Beverage Attendant significantly influences the overall guest experience in our restaurants, bars, room service, banquets, and hotel cafes. We consistently strive to provide a superior experience that surpasses our guests’ expectations in terms of food, beverages, and culinary offerings.

Post Name

Food and Beverage Attendant

What will be my responsibilities?

As a Food and Beverage Attendant, you will be accountable for maintaining the highest standards of quality in the food and beverage operations within our restaurants, bars, banquet facilities, hotel cafes, and fulfilling room service requests. Collaborating with your team members, you will ensure the delivery of a service experience that exceeds customer expectations through the following duties:

  • Receive and fulfill orders promptly, including tasks such as acting as a barista or cocktail attendant/bartender if necessary.
  • Grasp the menu content, any alterations, and promotional activities.
  • Maintain cleanliness, tidiness, and readiness of your service area.
  • Efficiently handle the settlement of all customer accounts.
  • Respond to guest queries in a courteous and helpful manner.

What qualities are we seeking?

Food and Beverage Attendants representing Hilton brands consistently act on behalf of our guests while collaborating with other team members. To excel in this role, it is essential to embody the following attitudes, behaviors, skills, and values:

  • Friendly, positive, and energetic demeanor
  • Dedication to delivering outstanding guest service
  • Motivation to acquire new skills and techniques
  • Neat and presentable appearance
  • Positive attitude towards teamwork with excellent communication skills in the local language
  • Flexibility, reliability, and responsiveness to various work situations
  • Preparedness to handle diverse customer types, inquiries, and complaints
  • Knowledge of alcoholic beverages and drink mixing
  • Previous experience in food hygiene
  • Familiarity with electronic ordering systems
  • Proficiency in cash handling

What is it like to work for Hilton?

Hilton stands as the leading global hospitality company, covering the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. With a nearly century-long legacy, Hilton has consistently offered business and leisure travelers unparalleled accommodations, service, amenities, and value. The company is committed to upholding its tradition of providing exceptional guest experiences across its global brands. The vision to “fill the earth with the light and warmth of hospitality” unites the team, inspiring the creation of remarkable hospitality experiences worldwide. The dedicated team members are the core of Hilton’s success, contributing to its mission on a daily basis.

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